Our client, a major player in the Telecom industry, is seeking a Telecom Support Engineer Level 3 for a permanent position (M/F).

As part of a 15-person team.

Your mission

Within the Level 3 Telecom Support team, we are looking for someone who will:

• Provide Level 3 support for mobile core network elements, signaling, interconnection, and roaming.
• Support/manage Level 3 incidents.
• Manage problem and incident resolution.
• Configuration.

Participate in the implementation of operator interconnections. Improve the operability of internally developed components (SBC, GMSC, SMS-C, SRF...). Contribute to writing technical documentation. On-call duties (1 week per month). 

Location: Near Paris. 

Remote policy: 2 days per week starting from the 3rd month. 

Salary range : between €50k and €55k gross annual.

Your profile

A graduate of a telecom engineering school or equivalent, with 3 to 5 years of experience in the field. Passionate about telecom service and network engineering, curious and proactive in proposing innovative solutions. Organized and rigorous, comfortable in a dynamic environment. Native english or Fluent English and no french speaking could be OK.

Expected Skills

Understanding of mobile services and architectures: Subscriber Data Management, Voice Services, SMS, Roaming. Advanced knowledge of Telecom protocols: SS7, Diameter, CAMEL, MAP, SIP, ISUP. Mastery of platforms such as HLR/HSS, STP, DEA, Softswitch/MSC/G-MSC. Proficiency in Wireshark. Ability in data/statistical analysis, good command of SQL. Excellent command of Unix/Linux environments. Experience in virtualization (VMware/KVM/Xen) would be a plus.

Desired Qualities

A troubleshooter and curious by nature. Resilient in high-pressure operational/incident situations. Customer service-oriented, able to build strong relationships with external clients and internal teams. Committed and passionate about operational excellence.